Privacy Policy


Business Name: Crazy Lady’s Crafts
Website: https://www.crazyladyscrafts.co.uk/

1. Introduction

At Crazy Lady’s Crafts ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or make a purchase from us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Crazy Lady’s Crafts is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us:

Email: candlecrazy50@yahoo.com
Phone: 07726197394

3. What Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide

  • Full name

  • Email address

  • Billing and delivery address

  • Telephone number

  • Payment details (processed securely via third-party providers)

  • Order and purchase details

  • Account registration information (if applicable)

b) Automatically Collected Information

  • IP address

  • Browser type and version

  • Device type

  • Referring website

  • Pages visited and time spent on the site

  • Cookies and similar tracking technologies

You can control cookies through your browser settings or our cookie banner preferences.

4. Legal Bases for Processing

Under UK data protection law, we must have a valid legal basis to process your data. We process your personal data based on:

  • Performance of a contract – e.g., to process and deliver your order

  • Consent – e.g., for email marketing (you can withdraw at any time)

  • Legal obligation – e.g., tax or accounting compliance

  • Legitimate interests – e.g., fraud prevention, improving our services

5. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Communicate with you about your purchases or account

  • Send you offers, updates, and promotions (if opted in)

  • Improve our website and customer experience

  • Prevent fraud and ensure website security

  • Comply with legal obligations

6. Sharing Your Information

We do not sell your personal data. However, we may share it with:

a) Trusted Third Parties

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery partners (e.g., Royal Mail, DPD)

  • Website hosting and analytics (e.g., Shopify, Google Analytics)

  • Email marketing platforms (e.g., Mailchimp)

All partners are required to process your data securely and only for the intended purposes.

b) Legal Requirements

We may share your data if required to comply with UK law, regulations, or court orders.

7. International Data Transfers

If we transfer your data outside the UK (e.g., for hosting or email services), we will ensure it is protected by appropriate safeguards, such as:

  • An adequacy decision by the UK government

  • Standard Contractual Clauses (SCCs) approved for international transfers

8. How Long We Keep Your Data

We retain your data only for as long as necessary:

  • Order and transaction data: up to 7 years (for tax/accounting purposes)

  • Marketing data: until you unsubscribe or request deletion

  • Account data: until you close your account or request deletion

9. Your Data Protection Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data (right to be forgotten)

  • Object to or restrict certain processing

  • Withdraw consent (for marketing or cookies)

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at candlecrazy50@yahoo.com.
To contact the ICO, visit https://ico.org.uk/.

10. Cookies and Tracking Technologies

We use cookies to:

  • Remember your shopping cart and preferences

  • Analyse site usage and performance

  • Deliver targeted advertising (with consent)

You can manage your preferences through our cookie banner or in your browser settings.

11. Children’s Privacy

We do not knowingly collect or process data from anyone under the age of 13. If we become aware of such data, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Effective Date.”

13. Contact Us

If you have any questions or wish to exercise your rights, please contact:

Crazy Lady’s Crafts
Email: candlecrazy50@yahoo.com
Phone: 07726197394